Crossrail Publication Scheme

Crossrail is the new high frequency, convenient and accessible railway for London and the South East of England. It will be a world-class, affordable railway linking Heathrow Airport, the West End, the City of London and Canary Wharf to commuter areas east and west of the capital.

Crossrail is a scheme of national significance and benefit. Crossrail will be the largest single addition to the region’s infrastructure for 50 years and overall it will add 10 per cent to London’s public transport network capacity.  Construction on the largest current civil engineering project in Europe commenced in 2009 and will be complete in 2018.

Who we are and what we do

The Crossrail Act, providing the powers to build Crossrail, was passed by Parliament in July 2008.   Crossrail Limited (“the Company”) has been appointed as a nominated undertaker for the purpose of exercising the powers under the Crossrail Act to construct the railway, and as the agent of the Secretary of State for Transport for the purpose of acquiring the land and property interests required for the new railway. 

When completed, trains will run from Maidenhead in Berkshire and Heathrow Airport to Shenfield in Essex and Abbey Wood in North Kent through central London in 21 km of new twin bore tunnels. New stations will be built at Paddington, Bond Street, Tottenham Court Road, Farringdon, Liverpool Street, Whitechapel, Canary Wharf and Woolwich.

On 5 December 2008 the Company became a wholly owned subsidiary of Transport for London (TfL).

The Company’s registered address is 25 Canada Square, Canary Wharf, London E14 5LQ.

Roles and Responsibilities

The ‘Company’ section of our website gives details of the Company’s roles and responsibilities.    Please click this link: Crossrail Ltd

Crossrail Board Membership and Senior Executives

Crossrail Limited (CRL) is governed by a Board consisting of a non-executive chairman, Chief Executive, two executive directors and eight non-executive directors.   Details of the Board membership and senior executives are available on the ‘Company’ section of our website – please click this link: Leadership Team

Minutes of Board meetings are maintained by the Company.

Articles of Association

The Company’s Articles of Association are available on the ‘company information’ section of our website – Please click this link: Company Information

They may also be read on the Company’s public file at Companies House.

Staff Structure

A high level organisation chart is shown here.  More information on CRL’s staff structure is shown on the Transparency web page.

Contact points

CRL can be contacted as follows: 

Freedom of Information Act Enquiries 

The Freedom of Information Officer

Crossrail Limited

25 Canada Square

Canary Wharf

London E14 5LQ 

Tel:      0203 229 9100

Fax:    0207 719 0955

Email: foi@crossrail.co.uk 

General Information  

Crossrail Helpdesk

Crossrail Limited

25 Canada Square

Canary Wharf

London E14 5LQ 

Tel:      0345 602 3813 (24 hours, 7 days a week)

Email: helpdesk@crossrail.co.uk.

What we spend and how we spend it

The funding package for the Crossrail Programme was announced by the Prime Minister on 5 October 2007. On 4 December 2008 a series of core funding and governance agreements to underpin the project were signed by the Minister of State for Transport and the Mayor of London. It was agreed that Crossrail would be delivered within a funding envelope of £15.9bn.

In the Comprehensive Spending Review of 20 October 2010, the Government announced that CRL had identified substantial engineering savings and that the funding envelope would be reduced to £14.8bn whilst the scope of the project would remain unaltered.

Annual Report and Accounts

Statutory financial accounts are available through the ‘company information’ section of our website – please click this link: Crossrail Accounts

Loans Sanctioned

The company operates a season ticket loan scheme for those staff who are required to use Network Rail services to attend their place of work.

The company made a loan of £1.9 million to the SS Robin Trust in accordance with a Parliamentary undertaking.

Procurement procedures

CRL’s procurement procedures are subject to the Utilities Contracts Regulations 2006 and are in accordance with OJEU practice. Full details are published on the Business Opportunities section on the website.  The procedures follow the Mayor of London and TfL’s policies on responsible procurement which can be found on the GLA Responsible Procurement website and TfL’s website respectively.  

Allowances and Expenses

The Company maintains policies setting out details of allowances and expenses that may be incurred or claimed by staff.

These provide that expenses wholly, necessarily and exclusively incurred by staff for the performance of their duties, approval for which has been obtained in advance, may be reclaimed. Examples of expenses include professional fees, travel and eyesight tests.

Allowances are paid where it is deemed necessary to remunerate staff fairly and consistently for specific tasks and duties. Examples include those who are required to be 'on call', those covering a higher role in a temporary basis and those who fulfil first aid duties.

Details of the company's policies and procedures in this area are available on request. There are Inland Revenue dispensations relating to all allowances and expenses. 

Crossrail Limited’s priorities and objectives

As a nominated undertaker for the Crossrail scheme under the Crossrail Act 2008, CRL will deliver Crossrail as a world-class affordable railway on time and on budget.

To support the delivery of the Crossrail project, we have set out a vision and developed a series of values which are aimed at providing the strategic vision and ways of working for our organisation.

Our Vision

           Moving London Forward

Our Mission

"To deliver a world-class railway that fast-tracks the progress of London"

Our Ways of Working

  • Safety – we put safety first
  • Inspiration – it’s in our power to change things for the better
  • Respect – we treat people as we’d like to be treated
  • Collaboration – we’re stronger together
  • Integrity – we keep our promises

Key Milestones

Our programme will involve achieving a series of milestones each year.  The milestones set for the current year are shown on the Construction page at Construction Milestones for 2013

Our policies and procedures

CRL's policies for the construction of the railway were developed prior to and during the Parliamentary stage of the Crossrail Bill and were embodied in Information Papers submitted to Parliament during the progress of the Bill. These are available on the website: Please click this link: Information Papers

Specific CRL policies covering areas such as Procurement, Health and Safety and Business Continuity are included in the appropriate sections of the website.  Other internal procedures are maintained on the Crossrail Management System. They will be considered for disclosure on request. 

Customer Service

Although the Company does not have any customers we are committed to providing our stakeholders and the public with the highest practicable levels of service.

A 24 hours per day telephone Public Helpline is available for anyone with a query about the project. In the event of an emergency or other incident an Incident Response process is in place to ensure that the appropriate management and decision makers are notified as soon as possible.   Details are on the website at Keeping Communities Informed.

The company also responds to queries about safeguarding over both the principal Crossrail route and the Chelsea – Hackney Line, Crossrail 2.  Full details are on the website at Safeguarding.   Telephone enquiries can be directed to the Crossrail Helpdesk on 0345 602 3813. Plans can be faxed to 020 7719 0955. The email address is: safeguarding@crossrail.co.uk.

An Independent Complaints Commissioner was appointed by the Secretary of State for Transport on 21 January 2009 to assist members of the public who feel they have not been able to resolve satisfactorily with CRL or the relevant partners or consultants issues around construction work directly connected with the project.  Please click here to access the Complaints Commissioner’s website.

Records Management and personal data policies

The Company maintains policies on information security, retention of records, disposal and archiving of documents and data protection. The company’s retention schedule has been written to conform to industry best practice and guidance by the Institute of Chartered Secretaries & Administrators. Policies whose disclosure would not compromise the security of the company’s information are available on request.  

Charging regimes

CRL does not routinely charge for information. However, there are a number of exceptions in relation to parliamentary papers, reports and other documents prepared for the passage of the Crossrail Bill through parliament. Charges for these are on an individual basis as agreed with the Department for Transport and The Stationery Office. Full details appear on the Crossrail Bill Documents pages of our website – please click this link: Crossrail Bill Documents   

Lists and Registers

Registers maintained by the Company include

  • The statutory registers.  These are available for public inspection at the registered office as required by the Companies Act.

  • The Commitments Delivery Tracker (CDT)

  • The register of corporate assets.

  • The Crossrail Property Register.

Information in the Commitments Delivery Tracker, the register of corporate assets and the Crossrail Property Register will be considered for disclosure on request. 

In addition to the CDT, the Crossrail Act Register of Undertakings and Assurances, which includes all the individual undertakings and assurances given to petitioners and to Parliament, may be accessed at Crossrail Act Register of Undertaking and Assurances

The services we offer

CRL offers a suite of public information including website, booklets, leaflets, newsletters, press releases and other publications. All are available via the ‘News Centre’ section of our website – click this link: News Centre

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