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Crossrail Publication Scheme

Crossrail Limited is building the Elizabeth line - a new railway for London and the South East, running from Reading and Heathrow in the west, through 42km of new tunnels under London to Shenfield and Abbey Wood in the east.

Who we are and what we do

The Crossrail Act, providing the powers to build Crossrail, was passed by Parliament in July 2008.   Crossrail Limited (“the Company”) has been appointed as a nominated undertaker for the purpose of exercising the powers under the Crossrail Act to construct the railway, and as the agent of the Secretary of State for Transport for the purpose of acquiring the land and property interests required for the new railway.

On 5 December 2008 the Company became a wholly owned subsidiary of Transport for London (TfL).

The Company’s registered address is 5 Endeavour Square, London E20 1JN.

Roles and Responsibilities

The Company section of our website gives details of the Company’s roles and responsibilities.

Crossrail Board Membership and Senior Executives

Crossrail Limited (CRL) is governed by a Board consisting of a non-executive chairman, Chief Executive, two executive directors and six non-executive directors.

Details of the Board membership and senior executives are available on the Leadership Team section of our website. 

Minutes of Board meetings are maintained by the Company.

Articles of Association

The Company’s Articles of Association are available on the Company Information section of our website.

They may also be read on the Company’s public file at Companies House.

Staff Structure

More information on CRL's staff structure is shown on the Transparency web page.

Contact points

General Information  

For general enquiries or to request information about the Crossrail project you can contact us by:

  • Telephone: 0345 602 3813 (24 hours, 7 days a week)
  • Email:
  • Write to: FREEPOST CROSSRAIL (no postage required)

Freedom of Information Act Enquiries

Crossrail Limited (CRL) is committed to following the Government’s Code of Recommended Practice for Local Authorities on Data Transparency, and will proactively publish information concerning the Crossrail project on this website.

Requests for information from Crossrail Ltd (CRL) are handled by Transport for London (TfL).

  • Email:
  • By post: FOI Case Management Team, Information Governance, Transport for London, Room 291, 2nd Floor, Petty France, London SW1H 0BD

Annual Report and Accounts

Statutory financial accounts are available through the Crossrail Accounts section of our website.

Loans Sanctioned

The company operates a season ticket loan scheme for those staff who are required to use Network Rail services to attend their place of work.

The company made a loan of £1.9 million to the SS Robin Trust in accordance with a Parliamentary undertaking.

Procurement procedures

CRL’s procurement procedures are subject to the Utilities Contracts Regulations 2006 and are in accordance with OJEU practice.

Full details are published on the suppliers section of this website. 

The procedures follow the Mayor of London and TfL’s policies on responsible procurement which can be found on the GLA Responsible Procurement website and TfL’s website respectively.  

Modern slavery statement

CRL has taken action to address the risks of slavery and human trafficking taking place in any part of its supply chain.  The attached Modern Slavery Statement is made pursuant to section 54(1) of the Modern Slavery Act 2015.

Download Modern Slavery Statement 2018

Workforce Diversity

Crossrail Ltd is committed to promoting diversity in its workforce.  A detailed report is on the Social Sustainability page.

Allowances and Expenses

The Company maintains policies setting out details of allowances and expenses that may be incurred or claimed by staff.

These provide that expenses wholly, necessarily and exclusively incurred by staff for the performance of their duties, approval for which has been obtained in advance, may be reclaimed. Examples of expenses include professional fees, travel and eyesight tests.

Allowances are paid where it is deemed necessary to remunerate staff fairly and consistently for specific tasks and duties. Examples include those who are required to be 'on call', those covering a higher role in a temporary basis and those who fulfil first aid duties.

Details of the company's policies and procedures in this area are available on request. There are Inland Revenue dispensations relating to all allowances and expenses. 

Crossrail Limited’s priorities and objectives

As a nominated undertaker for the Crossrail scheme under the Crossrail Act 2008, CRL will deliver the Elizabeth line.

To support the delivery, we have set out a vision and developed a series of values which are aimed at providing the strategic vision and ways of working for our organisation.

  • Our Vision: Moving London Forward
  • Our Mission: To deliver a world-class railway that fast-tracks the progress of London

Our Ways of Working

  • Safety – we put safety first
  • Inspiration – it’s in our power to change things for the better
  • Respect – we treat people as we’d like to be treated
  • Collaboration – we’re stronger together
  • Integrity – we keep our promises

Programme Progress

Construction of the Elizabeth line has entered its final stages.

Details of the works being carried out and the programme for completion of each section are shown on the Construction section of the website

Our policies and procedures

CRL's policies for the construction of the railway were developed prior to and during the Parliamentary stage of the Crossrail Bill and were embodied in Information Papers submitted to Parliament during the progress of the Bill. 

Specific CRL policies covering areas such as Procurement, Health and Safety and Business Continuity are included in the appropriate sections of the website.  Other internal procedures are maintained on the Crossrail Management System. They will be considered for disclosure on request. 

Customer Service

Although the Company does not have any customers we are committed to providing our stakeholders and the public with the highest practicable levels of service.

The Crossrail Helpdesk is available 24 hours a day, 365 days per year to answer questions about the project and help with any problems which may arise from construction of the railway.

In the event of an emergency or other incident an Incident Response process is in place to ensure that the appropriate management and decision makers are notified as soon as possible.

All Crossrail related property (conveyancing) searches are now carried out by Transport for London (TfL). For further information or to request a property search please contact the Transport for London Railway searches team.

An Independent Complaints Commissioner was appointed by the Secretary of State for Transport on 21 January 2009 to assist members of the public who feel they have not been able to resolve satisfactorily with CRL or the relevant partners or consultants issues around construction work directly connected with the project.  Please click here to access the Complaints Commissioner’s website.

Records Management and personal data policies

The Company maintains policies on information security, retention of records, disposal and archiving of documents and data protection.

The company’s retention schedule has been written to conform to industry best practice and guidance by the Institute of Chartered Secretaries & Administrators. Policies whose disclosure would not compromise the security of the company’s information are available on request.  

Charging regimes

CRL does not routinely charge for information. However, there are a number of exceptions in relation to parliamentary papers, reports and other documents prepared for the passage of the Crossrail Bill through parliament.

Charges for these are on an individual basis as agreed with the Department for Transport and The Stationery Office. Full details appear on the Crossrail Bill Documents pages of our website.

Lists and Registers

Registers maintained by the Company include:

  • The statutory registers.  These are available for public inspection at the registered office as required by the Companies Act.
  • The Commitments Delivery Tracker (CDT)
  • The register of corporate assets.
  • The Crossrail Property Register.

Information in the Commitments Delivery Tracker, the register of corporate assets and the Crossrail Property Register will be considered for disclosure on request. 

Details of Crossrail Ltd property assets are held on the Transport for London property Asset Register.

In addition to the CDT, the Crossrail Act Register of Undertakings and Assurances, which includes all the individual undertakings and assurances given to petitioners and to Parliament, may be accessed at Crossrail Act Register of Undertaking and Assurances.

The services we offer

CRL offers a range of public information including website, newsletters, press releases and other publications. All are available via the News section of our website.