Inclusive design

Inclusive design

Crossrail will dramatically improve accessibility to key locations on the route. All newly built Crossrail stations will have marked routes, step-free access, and simple signage and information to ensure that the majority of passengers can move independently through stations.

Step free access will be provided at 33 of the 40 stations served by Crossrail. The majority of journeys will be fully accessible for disabled passengers or those with buggies or heavy luggage.

Transport for London and the Department for Transport aim to make the whole Crossrail route accessible. Work is underway to look at practical solutions and funding options for the remaining seven. A further two stations – Brentwood and Burnham – will gain step-free access via the government’s Access for All funding programme.

All new Crossrail central London stations and the Crossrail platforms at the rebuilt station at Abbey Wood will be fully accessible from street to train.

There is currently no funding for step-free access from street to platform at five stations - Hanwell, Iver, Manor Park, Maryland and Seven Kings, nor for putting in step-free access to the westbound platforms at Taplow and Langley.  Taplow and Langley stations already have step-free access to the London-bound platforms.

The stations which are currently not step free will have a nearby Crossrail station which is accessible.

Some stations will not have level access from platform to train and manual boarding ramps will be used.

The new Crossrail train fleet will be fully accessible. Crossrail trains will have dedicated clearly distinguished priority seats as well as space for wheelchairs. Each carriage will provide both visual and audio information about the train’s journey, and a facility to alert and speak to the driver in the event of an emergency. Drivers will also be able to view CCTV images of all carriage interiors.

The route map below shows all interchanges and indicates where step-free access will be provided once Crossrail services open.

Download Crossrail Linear Route Connection Accessibility Map, August 2013


The Crossrail Inclusivity Policy addresses the need for inclusion in the planning, design, construction and operation of Crossrail.

The policy is developed in the context of a complex legislative framework, which places obligations on our company. The policy will enable Crossrail to fulfil its obligations, as well as go beyond the letter of the law in implementing good practice.

Since the publication of the policy in 2005 Crossrail has worked hard to ensure its policy aims and objectives are being met.

Download Crossrail Inclusivity Policy

During the route planning and development stage of the project CRL worked together with DfT and TfL to produce an Equality Impact Assessment (EqIA). In developing, agreeing and publishing this report, the DfT acted in compliance with its statutory duties, and met appropriate levels of assessment for the stage of the project.

Equality Impact Assessment Reports

The EqIA report follows the Race Equality Impact Assessment (REIA) and the Regulatory Impact Assessment (RIA) of the Crossrail Bill, which were published by the DfT at the time of the introduction of the Crossrail Bill into parliament in February 2005.

Copies of all the assessments can be found here:

Explore Crossrail

200m Length Of Our Trains

Crossrail trains will be at least 200 metres long