Our External Affairs Department has a vast remit of responsibility delivered through several key teams including Stakeholder Engagement, Community Relations, Media relations, Public Affairs and Site Communications.
Vital for effective project communication, we use a wide range of different mediums to communicate the project externally including the Crossrail website and Crossrail's social media presence, newsletters, publications and leaflets, speaking engagements, construction site hoardings, filming activities and information centres.
Our Stakeholder Engagement team is made up of Community Relations and the Public Helpdesk. The team plays a critical role overseeing Crossrail's communication with individuals and groups who are or will be affected by the construction and operation of Crossrail.
We want to be good neighbours, and engage closely with local communities, undertaking a wide range of community relations activities. We minimise risk to the project by ensuring that residents, businesses, transport users and other stakeholders have clear and accurate information about our works.