Crossrail Publications Scheme The Freedom of Information Act 2000 (FOIA) was passed on 30 November 2000. The FOIA gives a general right of access to all types of recorded information held by public authorities, sets out exemptions from that right and places a number of obligations on public authorities. Independent Crossrail Complaints Commissioner The Secretary of State for Transport has appointed an Independent Crossrail Complaints Commissioner. The role of the Commissioner will be to follow up on any cases where a member of the public is not satisfied by Crossrail's response to a complaint about construction issues.

Freedom of Information

Crossrail Limited is a wholly owned subsidiary of Transport for London (TfL) and is a public authority under the Freedom of Information Act 2000. Any information held by Crossrail is accessible by the public on written request, subject to certain limited exemptions.

You may be able to find the answer to your queries about Crossrail in the 'About us' and 'FAQ' sections on the website, or alternatively you can contact the Crossrail Public Helpdesk for information.

In accordance with the Freedom of Information Act (FoIA) we maintain a publication scheme . If the information you are looking for is not there, you can put your request in writing to us. This can be by letter, email or fax.

Send your request to:

FOI Officer
Crossrail Ltd
25 Canada Square
Canary Wharf
London E14 5LQ
Tel: 0345 602 3813 (24 hours, 7 days a week)
Email: foi@crossrail.co.uk

Crossrail Publications Scheme

Under the FoIA every public authority is required to adopt and maintain a publications scheme setting out the classes of information it holds, the manner in which it intends to publish the information, and whether a charge will be made for the information. The purpose of a scheme is to ensure a significant amount of information is available, without the need for a specific request.
Classes of information already made available by Crossrail, together with contact details, are listed in the Crossrail Publications Scheme.

Freedom of Information complaints

In the event of a complaint about our response to a request for information, CRL is required by the Freedom of Information Act to carry out an internal review. details of the process are shown on the Complaints page.

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