Freedom of Information complaints

In the event of a complaint about the handling of a request for information, or the response provided, CRL is required by the Freedom of Information Act to carry out an internal review.

The internal review will be carried out by a panel of one or more individuals who were not involved in the processing of the original request, and will be undertaken with the intention of providing a response to the compalint within 20 working days. If this does not resolve the matter, the complainant can refer the case to the information Commissioner, who will make a final decision.

If you wish to lodge a complaint about the way your request has been handled by CRL you should write to:

The FoIA Officer

Crossrail Ltd

25 Canada Square,

Canary Wharf

London E14 5LQ

email: foi@crossrail.co.uk

Other complaints

The internal review procedure is only used for complaints about information requests, ie requests that fall under the Freedom of Infromation Act, Data Protection Act, Environmental Information regulations or Re-Use of Public Sector Information Regulations.

For any other complaints, please make a complaint via our help and contact pages.