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Crossrail Helpdesk - Keeping communities informed throughout construction

The Crossrail Helpdesk is available to answer your questions about the project and help with any problems which may arise from construction of the railway.

  • Call: 0345 602 3813
  • Email:

From general project information to construction queries, we are available to assist you 24 hours a day, 365 days per year. If we are unable to give you an immediate answer we will take your contact details and get back to you as soon as we can.

Information is available in 13 community languages, large print, audio CD, Braille and Easy Read on request from Crossrail.

Staying informed about construction works in your area

All of the organisations involved in delivering the project are making considerable efforts to minimise disruption to local residents and businesses and to ensure people living or working around the works are kept informed.

We operate the Helpdesk to answer queries and address complaints. You can find out a lot about the project and the work we are doing to construct the railway on the Near You section of this website.

We produce updates on project progress which we can send you by email or by post. You can submit any questions or queries you have to us directly via the contact us form on this website.  

This form allows you to register to receive general project updates and highlight specific stations or construction sites along the route which you wish to receive notifications about.

Once you have submitted a question a member of our Helpdesk team will contact you directly.  

You can also contact us by calling our 24hr Helpline on 0345 602 3813, by email to, or by writing to us directly at:

Crossrail Ltd
(No postage required)


Crossrail also provides a facility to identify postcodes located on the safeguarded route. Our search database contains all postcodes that fall within 200 metres of the safeguarded limits. If your search does not return a result it is likely that the postcode falls outside of these limits.

This search facility is provided to indicate a property's proximity to the safeguarded limits and should not be deemed an official response from Crossrail.  If you would like to have the result of your search confirmed in writing, please contact the Crossrail Helpdesk or fill in our property search form.

24/7 Crossrail Helpdesk

Contact our Public Helpdesk on 0345 602 3813 24 hours a day, 365 days per year