For information about remaining Crossrail construction works visit our Near You interactive map. For information about the Elizabeth line please visit the Transport for London website.

Crossrail Ltd website privacy

This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via the Crossrail website(s) - "the Websites". Please be sure to read this entire Privacy Policy before using or submitting information to the Websites.

In this section we explain how we ensure that your privacy is respected and protected.  By using the Websites, you agree with the terms of this Privacy Policy. Whenever you submit information via the Websites, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Who we are and what we do

Crossrail Limited, established in 2001, is the company that has been set up to build the new railway that will become known as the Elizabeth line when it opens through central London in 2018.

It is a wholly owned subsidiary of Transport for London (TfL) and is jointly sponsored by TfL and the Department for Transport. Once the railway is complete it will be handed over to TfL and run as part of London’s integrated transport network.

Data Protection

Crossrail operates in accordance with the data protection legislation and the policy statement as set out below. If at any time you no longer wish to receive information from us please let us know in writing or by email. 

We sometimes need to collect your personal information so that we can provide you with the full range of our services, deliver the Crossrail programme effectively and carry out our statutory functions. Here, we outline our obligations and your rights under the data protection legislation, which regulates the use of personal information by all private and public sector organisations.

Why we handle personal information

Under data protection legislation, Crossrail Ltd is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. In most cases, our handling of your personal information will be necessary for the delivery of the Crossrail Programme, as set out in the Crossrail Act 2008, and the statutory functions described above.

Depending on the Crossrail service you use or sign up for, there may be another legal basis that makes the handling of your personal information lawful. You should refer to the menu of privacy pages on this page for more information.

Service messages and marketing

If you are currently receiving service messages or marketing communications from Crossrail Ltd and no longer wish to do so, please let us know by emailing helpdesk@crossrail.co.uk.

Sharing personal information

We do not sell your personal information to anyone. We don't share your personal information with any third parties unless they are providing services to us under contract or disclosure is permitted by, or required by, law.

Third-party sites

Our website contains links to sites owned and operated by third parties. They have their own privacy policies, and we urge you to review them before browsing those sites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

Protecting your personal information

Your privacy is very important to Crossrail, and we take all necessary measures to ensure your personal information is properly protected and secured. This includes having appropriate technical and organisational arrangements to secure your information. Crossrail will never send an unsolicited message asking you to provide your password, financial details or other sensitive information by email or through a link.

Personal information we collect about you

You can browse our websites without disclosing any information about yourself.

By entering your details in any fields requested, such as your name, email address, postal address, telephone or mobile number, or date of birth, you enable Crossrail to provide you with the service(s) you select, the information that you have asked for, or to resolve a query or complaint you have made.

In all cases, we will only request information we need to provide you with the service(s) you have requested.

How we use your personal information

Crossrail Limited and its agents will process personal information that you may provide for the purpose of consultation, statistical analysis, profiling and administration of the Crossrail project. The data may be used in order to keep you informed about the progress of the Crossrail proposals, for maintaining the book of reference of those with relevant interests in the land affected by the proposals (and keeping it up to date) and for the purposes of serving any notices which may require to be served in connection with the proposals.

When we collect information from you, we will tell you if we would like to send you information about our products and services or transport-related issues.

We will give you the opportunity to opt out.

If we wish to share your data with third parties for marketing purposes, we will tell you about this and only do so if we get your consent.

You can opt out at any time.

Crossrail Ltd may also share your personal information with the police and other law enforcement agencies for the purposes of crime prevention or detection.

If we disclose your information, we ask the organisation to demonstrate that the data will assist in the prevention or detection of crime, or that Crossrail Ltd is legally obliged to disclose it.

This is done on a strictly case-by-case basis and through a tightly controlled process to ensure we comply with data protection legislation.

Protecting your information

We use up-to-date industry procedures to protect your personal information. We also protect the security of your data using Secure Sockets Layer (SSL) encryption technology. We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you via our websites. The internet, however, is not generally a secure medium of communication and we cannot guarantee the security of any information you input on this website or send to us via the internet.

Passive Information Collection

As you navigate through a website, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.

The Websites may use Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our site, and administer and improve the site.

Cookies

View a list of the main cookies we set, what they are used for and how to manage and delete them.

A "cookie" is a piece of text that a website transfers to your computer's hard disk so it can remember who you are. Cookies are generally used to monitor how a website is used and improve your online experience. They do not give us access to the rest of your computer and are not used to identify you personally.

"Session" cookies are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. The Websites do not use session cookies.

"Persistent" cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., passwords), helping to determine what areas of the website visitors find most valuable, and customizing the website based on your preferences. The Websites do not use persistent cookies.

"Internet tags" (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the website server information such as the IP address and browser type related to the visitor's computer. The Websites do not use Internet tags.

"Navigational data" ("log files," "server logs," and "clickstream" data) are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors. The Websites do use navigational data.

Use and Disclosure of Information

Except as otherwise stated, we may use your information to improve the content of the Websites, to customise the Websites to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for the purposes specified in this Privacy Policy.

If you provide personally identifiable information to the Websites, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We will take reasonable measures to prevent personally identifiable information from being combined with passively collected information, unless you consent otherwise. In addition, we will make full use of all information acquired through the Websites that is not in personally identifiable form.

Changes to this privacy statement

It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. Your continued use of the site will mean that you accept those revisions.