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Access for All

Access for All

When the Elizabeth line fully opens all 41 stations will be step-free from street to platform, with level access from platform to trains at all the new central London stations and at Heathrow and Abbey Wood

Passengers who need assistance will benefit from the same 'turn up and go' service currently provided by Transport for London (TfL) on the Tube and London Overground, with the assurance that all stations will be staffed from first to last train.

Due to the different types of trains that already run along the western and eastern section stations, including freight trains, level boarding could not be provided for the Elizabeth line trains.

To alleviate this, TfL have station staff on hand whenever trains are running to deploy boarding ramps between the platform and train.

Work is taking place to improve station accessibility including installing lifts for the first time at some stations and new footbridges at all the existing stations in both the east and the west of the route.

In the new stations, incline lifts will also be used at Farringdon and Liverpool Street stations.


The 10 new stations in the central section on the Elizabeth line will be step-free from train to street when the central section opens.

These stations are: Paddington, Bond Street, Tottenham Court Road, Farringdon, Liverpool Street, Whitechapel, Canary Wharf, Custom House, Woolwich and Abbey Wood.

All of the 31 stations on the Elizabeth line western and eastern sections will be step-free to platform level. At stations on that share tracks with other services, staff will deploy a manual boarding ramp between the platform and train. The same 'turn up and go' service currently provided on the Tube and London Overground will be available for passengers who need assistance onto and off trains.

The following stations are already step-free from platform to street (as of July 2019): Shenfield, Brentwood (Platforms 1,2 & 3 whilst Platform 4 is to be delivered by Network Rail), Chadwell Health, Goodmayes, Seven Kings, Manor Park, Forest Gate, Maryland, Abbey Wood, Reading, Twyford, Slough Maidenhead and Reading.

Nearing completion: Gidea Park

End of 2019/beginning of 2020: Harold Wood (Dec 2019), Hanwell (Dec 2019), Taplow (Dec 2019), Iver (early 2020) and Langley (early 2020).

The remaining stations will be step-free from platform to street by December 2020: Ilford, Romford, Action Main Line, Ealing Broadway, West Ealing, Southhall, Hayes & Harlington, West Drayton and Burnham.


Elizabeth line trains will have dedicated clearly distinguished priority seats as well as space for wheelchairs.

Each carriage will provide both visual and audio information about the train’s journey, and a facility to alert and speak to the driver in the event of an emergency. Drivers will also be able to view CCTV images of all carriage interiors

Elizabeth line map, December 2019


The Crossrail Inclusivity Policy addresses the need for inclusion in the planning, design, construction and operation of Crossrail.

The policy is developed in the context of a complex legislative framework, which places obligations on our company. The policy will enable Crossrail to fulfil its obligations, as well as go beyond the letter of the law in implementing good practice.

Since the publication of the policy in 2005 Crossrail has worked hard to ensure its policy aims and objectives are being met.

Download Crossrail Inclusivity Policy

During the route planning and development stage of the Crossrail worked together with Department for Transport (DfT) and Transport for London (TfL) to produce an Equality Impact Assessment (EqIA). In developing, agreeing and publishing this report, the DfT acted in compliance with its statutory duties, and met appropriate levels of assessment for the stage of the project.


The EqIA report follows the Race Equality Impact Assessment (REIA) and the Regulatory Impact Assessment (RIA) of the Crossrail Bill, which were published by the DfT at the time of the introduction of the Crossrail Bill into parliament in February 2005.

Copies of all the assessments can be found here: