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Accessible Stations and Trains

Accessible Stations and Trains

The Crossrail project will dramatically improve access at key locations along the Elizabeth line route when fully open.


All of the stations on the Elizabeth line will be step-free to platform level with simple signage and information to ensure that all passengers can get around the stations quickly and easily.

All the stations in central and southeast London will be fully accessible from street to train.

At stations on the outer sections that share tracks with other services, staff will deploy a manual boarding ramp between the platform and train.

The same 'turn up and go' service currently provided on the Tube and London Overground will be available for passengers who need assistance onto and off trains.


Elizabeth line trains will have dedicated clearly distinguished priority seats as well as space for wheelchairs.

Each carriage will provide both visual and audio information about the train’s journey, and a facility to alert and speak to the driver in the event of an emergency. Drivers will also be able to view CCTV images of all carriage interiors

Elizabeth line map, December 2019


The Crossrail Inclusivity Policy addresses the need for inclusion in the planning, design, construction and operation of Crossrail.

The policy is developed in the context of a complex legislative framework, which places obligations on our company. The policy will enable Crossrail to fulfil its obligations, as well as go beyond the letter of the law in implementing good practice.

Since the publication of the policy in 2005 Crossrail has worked hard to ensure its policy aims and objectives are being met.

Download Crossrail Inclusivity Policy

During the route planning and development stage of the Crossrail worked together with Department for Transport (DfT) and Transport for London (TfL) to produce an Equality Impact Assessment (EqIA). In developing, agreeing and publishing this report, the DfT acted in compliance with its statutory duties, and met appropriate levels of assessment for the stage of the project.


The EqIA report follows the Race Equality Impact Assessment (REIA) and the Regulatory Impact Assessment (RIA) of the Crossrail Bill, which were published by the DfT at the time of the introduction of the Crossrail Bill into parliament in February 2005.

Copies of all the assessments can be found here: