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Inclusive design

Inclusive design

Crossrail will dramatically improve accessibility to key locations on the route. All of the stations on Crossrail will be step-free, and simple signage and information to ensure that the majority of passengers can move independently through stations.

The route will serve 40 stations from Reading and Maidenhead in the west and Shenfield and Abbey Wood in the east.

Download Accessibility at Crossrail stations – Summary of preferred options report

All new Crossrail central London stations and the Crossrail platforms at the rebuilt station at Abbey Wood will be fully accessible from street to train.

Some stations will not have level access from platform to train and manual boarding ramps will be used.

The route map below shows all interchanges and indicates where step-free access will be provided once Crossrail services open.

Download Crossrail Linear Route Connection Accessibility Map, August 2013

Accessible trains

The new Crossrail train fleet will be fully accessible. Crossrail trains will have dedicated clearly distinguished priority seats as well as space for wheelchairs.

Each carriage will provide both visual and audio information about the train’s journey, and a facility to alert and speak to the driver in the event of an emergency. Drivers will also be able to view CCTV images of all carriage interiors.


The Crossrail Inclusivity Policy addresses the need for inclusion in the planning, design, construction and operation of Crossrail.

The policy is developed in the context of a complex legislative framework, which places obligations on our company. The policy will enable Crossrail to fulfil its obligations, as well as go beyond the letter of the law in implementing good practice.

Since the publication of the policy in 2005 Crossrail has worked hard to ensure its policy aims and objectives are being met.

Download Crossrail Inclusivity Policy

During the route planning and development stage of the project CRL worked together with DfT and TfL to produce an Equality Impact Assessment (EqIA). In developing, agreeing and publishing this report, the DfT acted in compliance with its statutory duties, and met appropriate levels of assessment for the stage of the project.

Equality Impact Assessment Reports

The EqIA report follows the Race Equality Impact Assessment (REIA) and the Regulatory Impact Assessment (RIA) of the Crossrail Bill, which were published by the DfT at the time of the introduction of the Crossrail Bill into parliament in February 2005.

Copies of all the assessments can be found here:

21 Boroughs Connected

Crossrail will link 40 stations through 21 Greater London boroughs