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Custom House station

Custom House station

The site at Custom House, constrained by the existing DLR line and power cables passing overhead, residential properties to the north and ExCel London to the south, required a unique solution. The station design creates a distinct presence and welcoming civic building for local people, regional and international visitors.

It was crucial that the station integrated well within the existing infrastructure and wider urban surroundings. To achieve this, a freestanding building with an elevated concourse above it was designed using thousands of pre-cast concrete segments.

The station plan is a simple, straightforward journey from the station entrance to the train doors. Access to the Elizabeth line platforms is via lifts, stairs and escalators from a spacious upper concourse.

The 18-degree angle between Victoria Dock Road and Freemasons Road which join at the southern end of the station sets the structural layout for the building. This geometry is expressed in the design from the paving to ceiling details, giving the building a sense of energy and movement and helping integrate it into its environment.

The solidity of the smooth, pale concrete building frame is offset by a delicate canopy above the concourse. A slender, steel-framed grid containing air filled translucent pillows is used on the roof to provide shelter and allows natural light to filter into the station.

Urban realm enhancements include a new landscaped area with planting, cycle parking, wayfinding and improved lighting.

In addition to the station improvements, Crossrail has been working with Newham Council on proposals for improvements to the area around the station. Early proposals were published in 2014.


Custom House station will open in December 2018 when services begin through central London. Trains will terminate at Paddington in the west and Abbey Wood in the east.

When the route fully opens in December 2019, a train every five minutes at peak time will allow passengers to travel all the way through to Paddington, Heathrow or Reading in the west and Abbey Wood in the east.

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Liverpool Street 






Heathrow 1-3



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Current Works

Custom House station

(View on map)

Description of work:

Permanent rail tracks will be installed along the rail corridor. The first phase includes the installation of switches and crossings at either end of the station

Details of work as PDF:

Custom House station

(View on map)

Description of work:

Works are planned to be undertaken in two separate periods. The first is 1 - 10 March 2017 and the second 27 - 31 March 2017. The works will involve the break-out of the temporary lift foundations; the removal of offices; the break-out of the thin concrete pad beneath the site accommodation and reinstatement of the tarmac road surface. During the removal of the offices it will be necessary to occupy one lane of Victoria Dock Road to park lorries while they are loaded with the sections of the offices. During this period (27 -31 March) temporary traffic lights will be in use at the junction with Freemasons Road. There will be some increased noise levels during the breaking-out works but we will use best practicable means to mitigate the noise.

Details of work as PDF:


200 metre long trains

Crossrail trains will be over 200 metres long