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Hayes & Harlington station

Hayes & Harlington station will benefit from major improvements in preparation for the new Elizabeth line services including a redeveloped station entrance and façade, new ticket hall, new lifts, platform extensions, new signage, help points, customer information screens and CCTV.

A new, bright, spacious ticket hall will provide a more welcoming environment for passengers and a range of other improvements will be made to the station.


These improvements are being delivered by Network Rail and the station is now being operated by Transport for London (TfL). Contracts were awarded in May 2019 and the station will remain open throughout the improvement works.

The works include:

  • A new footbridge with four new lifts to provide step free access to every platform 
  • A new waiting room on platform 4/5
  • Platform extensions to accommodate the new 200m long Elizabeth line trains and new and replacement canopies 
  • New lighting, customer information screens, station signage, help points and CCTV

Preparation works are underway to install a temporary footbridge to enable construction at the station building.

Whilst building works at Hayes and Harlington station are taking place, drop off facilities are currently limited to the short-term car parking spaces near the entrance to Station Approach; disabled parking is however available at the station end of the road. 

Stopping and parking restrictions in Station Approach are being strictly enforced by a private contractor and it is not possible to pick up or drop off passengers anywhere else along the road.

Drop off arrangements once the new station is built and the Elizabeth Line opens are still being finalised.

Hayes & Harlington station will be step-free from platform to street by December 2020.

The latest newsletters from Network Rail regarding progress on the western sections can be found here:


TfL Rail provides stopping services from Paddington to Heathrow Airport (Terminals 2&3 and Terminal 4 stations) via Hayes & Harlington.

Services from Paddington to Heathrow run every 30 minutes, with a journey time of about 35 minutes. Free shuttle services run from Terminals 2&3 to Terminal 5 with a journey time of 6 minutes.

When the full route opens, up to ten Elizabeth line services an hour will allow passengers from Hayes & Harlington to travel to Reading or Heathrow in the west or through the central London tunnels to Essex and southeast London.

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Contact us

If you have queries about the work taking place please contact Network Rail, which is delivering the Crossrail upgrades: