Teachers : Public Affairs - Helpdesk

The way Crossrail interfaces with the general public is very important and the first point of contact for many people is the helpdesk.

The resources in this activity can be used to develop an understanding of how a major organisation deals with enquiries from the general public.

Students can research answers to questions that are often asked using the 'background information' section and Crossrail website. Sample answers are given.

The resources in this activity consist of:

	Talk by the help desk manager (transcription included)
	Talk by help desk assistant (transcription included)
	Talk by the manager of the out-of-hours service (transcription included)
	Flow chart showing the process for a query from the general public
	Sample questions and answers that are frequently asked

All the above documents, audio files and transcriptions are available for download - see section on the left