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Crossrail announces Small Claims administrator

Crossrail has today appointed OSG-Miller International as the administrator for its Small Claims Scheme

The scheme, which will run throughout the construction of Crossrail, is designed to give a prompt response at minimum cost and inconvenience to claimants.

Under the scheme, a member of the public who considers that he or she has a small claim for physical damage arising from construction related activity can file a claim. If immediate action cannot be taken to resolve or settle the claim, it will be passed to the small claims administrator. They will be responsible for investigating the claim, deciding whether the claim is warranted, assessing the damage and arranging payment to the claimant.

In the event that a claimant considers the award from the Small Claims Administrator to be inadequate, he or she can write to the Crossrail Complaints Commissioner requesting arbitration.

OSG-Miller International have experience in operating a similar scheme put in place during the construction of the Channel Tunnel Rail Link (High Speed 1).

Clinton Leeks, Corporate Affairs Director at Crossrail, said:

"Crossrail is vitally important in meeting London's future transport needs and such is the scale of Crossrail it will be the biggest construction project in Europe with many worksites, including within central London. The Crossrail works require careful management, including minimising disruption to local residents and businesses and keeping people informed as work progresses. Through this scheme, we will be able to provide a positive, single and clear mechanism for minor construction-related claims".


Further information:

Jonathan Baggs, Crossrail Press Office, Tel. 020 3229 9552
Email: [email protected]

Notes to Editors

Crossrail Progress

The Crossrail Act received Royal Assent on 22 July 2008, granting the powers to build the railway. On 24 July 2008, Crossrail Ltd (CRL) was appointed the lead Nominated Undertaker for the delivery of the railway.

Since then, Crossrail has been moving rapidly ahead and progress includes:

  • Construction work at Canary Wharf Crossrail station started on Friday 15 May 2009
  • New Crossrail Board appointed with six Non-Executive Directors
  • Terry Morgan appointed Chairman, effective 1 June 2009
  • Rob Holden became Chief Executive from 1 April 2009
  • Tony Gregory appointed Crossrail Complaints Commissioner
  • Appointment of Transcend as Crossrail Programme Partner
  • Appointment of Bechtel Limited as Crossrail Project Delivery Partner
  • Compulsory Purchase Notices issued and property acquired at Tottenham Court Road
  • Tender issued for £500m London Underground works at Tottenham Court Road. The contract for the Crossrail works at Tottenham Court Road will be advertised at a later date
  • Signing of £230m funding agreement with BAA
  • Signing of £350m funding agreement with the City of London
  • Signing of main agreements underpinning governance
  • Signing of £150m funding agreement with the Canary Wharf Group, with CWG taking responsibility for design and construction of the Crossrail Canary Wharf station.

Crossrail is promoted by Crossrail Limited (CRL). CRL became a wholly owned subsidiary of Transport for London on 5 December 2008.

About Crossrail

Crossrail will run 118 km from Maidenhead and Heathrow in the west, through new twin-bore 21 km tunnels under central London to Shenfield and Abbey Wood in the east. It will bring an additional 1.5 million people within 60 minutes commuting distance of London's key business districts. When Crossrail opens in 2017 it will increase London's public transport network capacity by 10 per cent, supporting regeneration across the capital, helping to secure London's position as a world leading financial centre, and cutting journey times across the city.
Preparatory works will continue throughout 2009. Main Crossrail construction starts in 2010. Crossrail is scheduled to open for service in 2017.