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Crossrail's first Visitor Centre opens at Tottenham Court Road

Crossrail's first visitor centre will open near Tottenham Court Road on Thursday 16 July. The centre at 16-18 St Giles High Street, WC2H 8LN (opposite the junction with Denmark Street) will be a one-stop shop for information about the Crossrail project and London Underground's redevelopment of Tottenham Court Road Tube station.

The visitor centre will enable local residents, businesses and anyone interested in the Crossrail project to get further information or have their queries answered by Crossrail staff. The Tottenham Court Road area has been chosen as the location for the first visitor centre as the works here are the furthest advanced and it is the most complex Crossrail worksite in central London. As construction progresses further centres will open along the route, helping to ensure that people are kept informed.

The largest addition to the public transport network in London for 50 years, Crossrail is a new railway that will run from Maidenhead and Heathrow in the west, under central London to Shenfield and Abbey Wood in the east. In the Tottenham Court Road area, a total £1bn investment is being made to build a new Crossrail station, upgrade the capacity of Tottenham Court Road Tube station, and create a new piazza outside Centrepoint.

The Visitor Centre will highlight the benefits these developments will bring for passengers as well as explain how it will be built and how people will be able to get future updates on the works.

The Centre will be open on Tuesdays and Thursdays from midday until 8pm. It will have site specific information for each of the main Crossrail stations in the central area and information about the Crossrail project. The visitor centre will include meeting facilities to be used for local community liaison panel meetings and other community engagement exercises.

Clinton Leeks, Crossrail's Corporate Affairs Director said:
"Now that Crossrail's construction is underway, we are delighted to be able to open the first Crossrail Visitor Centre which will be a one-stop shop for information about the Crossrail project. The Visitor Centre will enable local residents, businesses and anyone interested in the Crossrail project to get further information or have their queries answered. Further centres will open in due course as construction gets underway at other sites along the Crossrail route to help us to ensure that people are kept informed."

Further information is available by calling the Crossrail Helpdesk on 0345 602 3813 (24-hours, 7-days a week), by e-mailing [email protected], or by writing to Crossrail FREEPOST NAT6945 London SW1H 0BR. The information available at the information centre will also be available on the Crossrail website at


Media inquiries:

Jonathan Baggs
Crossrail Press Office, 020 3229 9552, [email protected]

Notes to Editors:

Crossrail Progress

The Crossrail Act received Royal Assent on 22 July 2008, granting the powers to build the railway, and Crossrail construction began on 15 May 2009 with work commencing at the new Crossrail Canary Wharf station. The main construction programme begins along the route in 2010.

Since Royal Assent there has been progress across a number of areas:

  • Appointment of Transcend as Crossrail Programme Partner
  • Appointment of Bechtel Limited as Crossrail Project Delivery Partner and Network Rail's delivery partner for their work on the existing rail network
  • Expansion of Crossrail's senior management with Terry Morgan becoming Chairman, 1 June 2009 and Rob Holden the Chief Executive on 1 April 2009
  • Signing of the main funding and governance agreements between DfT, TfL and Crossrail Ltd in December 2008
  • Funding agreement signed with BAA for £230m, City of London for £350m and Canary Wharf Group for £150m, with CWG taking responsibility for design and construction of the Crossrail Canary Wharf station
  • Property acquisition underway with property acquired at Tottenham Court Road, Canary Wharf and Farringdon
  • Preliminary work programme commenced at Tottenham Court Road with construction starting early 2010
  • Crossrail Board appointed with six Non-Executive Directors
  • Tony Gregory started as the Crossrail Complaints Commissioner in April 2009 and OSG-Miller International appointed as the administrator for Crossrail Small Claims Scheme.

Crossrail is being delivered by Crossrail Limited (CRL) and is the lead 'Nominated Undertaker' for the project. CRL became a wholly owned subsidiary of Transport for London on 5 December 2008.

About Crossrail

Crossrail will run 118 km from Maidenhead and Heathrow in the west, through new twin-bore 21 km tunnels under central London to Shenfield and Abbey Wood in the east. It will bring an additional 1.5 million people within 60 minutes commuting distance of London's key business districts. When Crossrail opens in 2017 it will increase London's rail-based transport network capacity by 10 per cent, supporting regeneration across the capital, helping to secure London's position as a world leading financial centre, and cutting journey times across the city.

A tunnelling academy is due to open and Network Rail will start work on upgrading the existing railway for Crossrail services in 2010. Up to 14,000 people are estimated to be employed at the peak of construction in 2013/2015. Crossrail is Europe's largest construction project.

Preparatory works will continue throughout 2009 with the main construction programming starting in 2010 and tunnelling in 2011. Crossrail is scheduled to open for service in 2017.