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West Drayton station transformed for customers as extended ticket hall opens with step-free access

By TfL Press Office

West Drayton station transformed for customers as extended ticket hall opens with step-free access
  • New lifts introduce step-free access to platforms for first time in the station’s 183-year history
  • Major redevelopment completed by Network Rail in preparation for the Elizabeth line includes a new glass and steel extension providing an additional entrance
  • New covered walkway and footbridge, gateline and customer information screens also installed as part of the station’s improvements
  • Step-free access to be provided at Southall and Hayes & Harlington stations later this year

West Drayton station has been transformed for customers ahead of the Elizabeth line opening next year, with a revamped ticket hall featuring a striking new glass and steel extension, opening yesterday (Tuesday 20 July), alongside two new lifts enabling step-free access to the main platforms serving TfL Rail and Great Western Railway.

An additional lift at the station entrance connecting the low-level subway with the new concourse has also been brought into use. These station lifts will be complemented by a new lift at Platform 1, now making four of the station’s five platforms step-free for current timetabled operations and fully step-free by the end of the year. The station is staffed at all times while trains are running with ramps available for those that need them to board trains, and all London Underground and TfL Rail stations operate a turn-up-and-go service for customers needing assistance.


West Drayton platforms and new footbridge with lifts


West Drayton station originally opened in 1838. It is served by TfL Rail services between Paddington and Reading, stopping services run by Great Western Railway, and two trains per hour to Didcot Parkway. The station has undergone a significant transformation in recent years following completion of the main ticket hall carried out by TfL in 2019. Network Rail has since enhanced the station improvements with an extension to the ticket hall, vastly increasing space for customers as well as providing an additional entrance. A glass frontage makes the entrance brighter, with a new ticket gateline replacing the narrow, cramped staircases previously used to enter and leave the platforms.


West Drayton TfL Improvements


The extended platforms are capable of accommodating the longer Elizabeth line trains, which are more than 200 metres in length. The station also benefits from improved lighting, signage and customer information screens, as well as canopies on the platforms, providing a better customer experience.


West Drayton new footbridge with lifts


Work around the station to improve the local environment and public realm is being carried out by the London Borough of Hillingdon and is expected to complete early next year, delivering improvements to roads, pavements and pedestrian areas to complement the station works.

Rail Minister Chris Heaton-Harris, said: “Passengers at West Drayton station will now notice major improvements, including a more spacious entrance, new information screens and crucially, step-free access to platforms. These upgrades will benefit passengers immediately and are part of readying the stations for services to start on the Elizabeth line next year.”

Heidi Alexander, Deputy Mayor for Transport, said: “The improvements at West Drayton station will make a huge difference to passengers, with step-free access, a revamped ticket hall and increased space enabling better journeys for all. As we get ready for Elizabeth line services to start next year, it’s exciting to see changes being made at so many stations that will benefit customers for years to come.”

Howard Smith, TfL’s Chief Operating Officer for the Elizabeth line, said: “Customers using West Drayton station will notice quite a transformation in preparation for the Elizabeth line. Not only is there a new, lighter and brighter entrance making the station feel more welcoming, but the installation of lifts in this Victorian-era station vastly improve the accessibility and make journeys significantly easier for many.”

Tim Ball, Elizabeth line director at Network Rail, said: “With new station facilities and step-free access already opened at Acton Main Line, West Ealing and Ealing Broadway this year it is great news for passengers that West Drayton has now been transformed too. We were determined, along with our industry colleagues, to give passengers the benefit of step-free access as early as possible. The new extension merges modern architecture with the original station building’s long and rich railway history. It is a true transformation that will improve passenger journeys for generations to come.”

Lawrence Jackson, Managing Director, HOCHTIEF (UK) Construction Ltd, said: “We are delighted to have worked with the Network Rail team on West Drayton project to deliver to TfL a more modern and welcoming station providing step free access to its customers for the first time in the station’s history.”

Works at Southall and Hayes & Harlington stations are also continuing and are due to complete later this year, all with bright new, expanded ticket halls opening, which will provide more space for customers, as well as lifts providing further stations with step-free access.

The Elizabeth line is due to open in the first half of 2022. When the railway opens, customers travelling between Reading, Heathrow and central London will still initially have to change at Paddington National Rail station to use Elizabeth line services from the new station located adjacent to Platform 1.

When the Elizabeth line fully opens, services will operate through to Abbey Wood and Shenfield without the need to change between Paddington stations.

Contact Information

TfL Press Office
Transport for London
0343 222 4141
[email protected]

Notes to editors

  • The majority of TfL Rail and GWR services operate from Platforms 2,3, 4 and 5. Platform 1 is only used if the main platforms are unavailable.
  • All 41 stations on the Elizabeth line will be step-free when it is fully open.
  • Due to the different types of trains running through the TfL Rail stations, including freight trains, level boarding could not be provided for the Elizabeth line trains outside of the newly built central section stations. Staff will always be on hand to deploy manual boarding ramps between the platform and train without the need to book in advance.
  • There are now more than 200 step-free stations across the TfL network.
  • To support customers with planning their journeys, the TfL Go real-time travel information app makes it easier to plan journeys while on the move. The app uses the latest customer information to provide status updates and the features will continue to be improved in line with customer feedback. It provides real-time train times and information in a mobile-friendly format to enable customers to travel at quieter times outside peak hours – helping them maintain social distancing – as well as alternative routes and walking and cycling options.
  • The app also supports TfL’s continuing commitment to making journeys for those with accessibility needs as easy as possible. It includes a step-free mode and easy to navigate views of all stations which currently have street-to-platform accessibility. TfL Go is available now on iPhone and on Android. More information is available at


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