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Managing the Effects of Construction

Managing the Effects of Construction

The construction works to build the Elizabeth line are complex and of a scale not seen for decades and have required careful management. The key aims are to minimise disruption to local residents and businesses, reduce the impact on the road and transport network and to keep people informed.

The Crossrail Act 2008 gave the powers to build the railway. It also established the formal standards that the construction process must stick to. These are explained in Crossrail’s Environmental Minimum Requirements and the Construction Code.

Through the period of construction, at every site Crossrail project staff have liaised closely with local authorities, local representatives and other interested groups to manage and minimise the effects of construction.

Each of our contractors employed community relations representatives who distributed information about the works and provided the first contact for local communities. 

Through the construction of the railway, Crossrail Ltd has run a Helpdesk available on 0345 602 3813, 24 hours a day, 7 days a week, which provides answers to questions and acts on complaints from members of the public. They work alongside contractor colleagues to speedily resolve any problems that might occur. If problems do not relate to works relating to the construction of the Elizabeth line, our Helpdesk team provide advice for potential next steps.

Crossrail Ltd published a series of information leaflets that cover noise insulationground settlement and the damage claim process which can be downloaded below.


We have been committed to providing up-to-date information about construction works taking place through the project timeline to ensure local communities are kept informed not only about the benefits that the Elizabeth line service will deliver, but also about current progress and milestones. Now that the Elizabeth line is open, and works only remain at Bond Street (due to open later in 2022), these updates are less frequent than earlier in the project.