Cookies on the Crossrail website

We use cookies to ensure we give you the best experience on our website. If you continue, we'll assume that you are happy to receive all cookies on the Crossrail website.

Find out why we use cookies and how to manage your settings.

Ready for Operations

RCC Staff 343852

Preparing to operate a new railway is an exciting challenge, especially one such as the Elizabeth line which incorporates new stations, new trains, new tracks and new infrastructure locations.

Alongside the construction, commissioning and handover work, teams from across the railway were preparing to operate and maintain the new railway. Control Centre staff, maintenance staff and stations staff engaged with a programme of training and exercises to build their knowledge, skills and confidence.


James Watson, Service and Infrastructure Manager (SIM) explains the detailed training underway to get operations and maintenance staff familiarised with the new railway in this video.

At the start of the training programme, an Elizabeth line simulator in the Route Control Centre was used to simulate exercises, along with the mock station 'West Ilford' at our academy in Ilford. Later in the programme, Trial Running and Trial Operations enabled simulated exercises to happen anywhere on the new railway, with Incident Response Managers (IRMs) and maintenance staff travelling to stations and infrastructure locations across the route.

The extensive training process has been vital to ensuring the staff operating and maintaining the railway can get London moving as quickly as possible when there are issues.  

TfL Image - Elizabeth line launch image - Woolwich_344212


Once the Crossrail project hands over the keys of a new station to Transport for London, the operational teams who are responsible for each station, either London Underground or MTR Elizabeth line, go through a station familiarisation process. This process is key to ensuring staff know every inch of their new station - from the lifts and escalators, gatelines and platforms, to the emergency exits – and are fully trained to respond to any incidents that may arise and are ready to welcome passengers when the Elizabeth line opens.