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Step-Free Access

Making transport accessible for all is paramount in what we do.

The Elizabeth line will completely transform the accessibility of the transport network for passengers across London and the southeast. All 41 Elizabeth line stations will be step-free to platform level, staffed from first to the last train, with a ‘turn up and go’ service offered to anyone needing assistance.

When the Elizabeth line opens between Paddington and Abbey Wood, this will see all the new central section stations provide step-free access from street to train.

When full services across the Elizabeth line route from Reading and Heathrow to Abbey Wood and Shenfield commence, it will see all 31 western and eastern surface stations be step-free from street to platform.


CENTRAL LONDON STATIONS

Elizabeth line map, December 2019

The new stations on the Elizabeth line, including Abbey Wood and Heathrow, will be step-free from street to train when the central section opens.

These stations are Paddington, Bond Street, Tottenham Court Road, Farringdon, Liverpool Street, Whitechapel, Canary Wharf, Custom House, and Woolwich.

Incline lifts will also be used at Farringdon and Liverpool Street stations.


WESTERN AND EASTERN SURFACE STATIONS

Access for All Station

All of the 31 stations on the Elizabeth line western and eastern sections will be step-free to platform level.

Where we have built new stations in the central section where only Elizabeth line trains will operate, we have been able to provide level boarding on our trains.

Due to the different types of trains that already run along the western and eastern section stations, including freight trains, level boarding could not be provided for the new Elizabeth line trains.

To alleviate this, TfL has station staff on hand whenever trains are running to deploy boarding ramps between the platform and train.

Passengers who need assistance will benefit from the same 'turn up and go' service currently provided by Transport for London (TfL) on the Tube and London Overground, with the assurance that all stations will be staffed from first to the last train.

Work is taking place to improve station accessibility including installing lifts for the first time at some stations and new footbridges at all the existing stations in both the east and the west of the route.


STEP FREE WORKS UPDATE

Work is taking place to improve accessibility including lifts for the first time at stations and new footbridges at all existing stations in both the east and the west.

Both Crossrail and TfL recognise the huge importance of this issue and have regular meetings with Network Rail and train operating companies where we will continue to discuss further accessibility improvements that could be made.

The table below details the stations where works are currently being undertaken and the stations where step-free access works have completed.

WESTERN STATIONS PROGRESS EASTERN STATIONS PROGRESS
Action Main Line 2021* Stratford Completed
Ealing Broadway 2021* Maryland Completed
West Ealing 2021* Forest Gate Completed
Hanwell Completed Manor Park Completed
Southall 2021* Ilford 2021*
Hayes & Harlington 2021* Seven Kings Completed
Heathrow T2&3 Completed Goodmayes Completed
Heathrow T4 Completed Chadwell Heath Completed
Heathrow T5 Station not yet operational Romford

Access is currently available to all platforms via ramps. Lifts are being constructed from ground and mezzanine level to serve platforms 3, 4 and 5 for the Elizabeth line. A lift to serve platforms 1 and 2 is part of a proposed scheme which requires further funding.

West Drayton 2021* Gidea Park Completed
Iver Completed Harold Wood Completed
Langley Completed Brentwood Completed
Slough Completed Shenfield Completed
Burnham Completed    
Taplow Completed    
Maidenhead Completed    
Twyford Completed    
Reading    

 

* Work has progressed significantly and step-free access is being prioritised, where possible. The delivery of the enhanced ticket halls and access improvements on the surface section is well underway and progressing well with particular progress at Acton Main Line, West Ealing and Ealing Broadway. Due to the temporary pause in Network Rail  works as a result of COVID-19 it is likely that these enhanced stations, along with West Drayton, Hayes & Harlington and Southall, will be progressively completed as soon as reasonably practicable in 2021.

At Ilford and Romford, where the most significant upgrades are required, work is now underway. Before the COVID-19 crisis, Ilford was expected to be completed by end of 2020 and Romford in spring 2021 with step-free access available at the end of 2020. Following a 6 week shutdown and social distancing measures, Network Rail are evaluating the impact on the construction programmes at these two sites and we expect the end dates will change.


TRAINS

Access for All Train

Elizabeth line trains will have dedicated clearly distinguished priority seats as well as space for wheelchairs.

Each carriage will provide both visual and audio information about the train’s journey, and a facility to alert and speak to the driver in the event of an emergency. Drivers will also be able to view CCTV images of all carriage interiors.