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Step-Free Access

Making transport accessible for all is paramount in what we do.

The Elizabeth line will completely transform the accessibility of the transport network for passengers across London and the South East. All 41 Elizabeth line stations will be step-free to platform level, staffed from first to the last train, with a ‘turn up and go’ service offered to anyone needing assistance.

When the Elizabeth line opens between Paddington and Abbey Wood, this will see all the new central section stations provide step-free access from street to train.

When full services across the Elizabeth line route from Reading and Heathrow to Abbey Wood and Shenfield commence, it will see all 31 eastern and western surface stations be step-free from street to platform.


Elizabeth line map, December 2019

The new central section stations on the Elizabeth line will be step-free from street to train when the central section opens.

These stations are Paddington, Bond Street, Tottenham Court Road, Farringdon, Liverpool Street, Whitechapel, Canary Wharf, Custom House, and Woolwich. Abbey Wood and Heathrow will also be step-free from street to train for Elizabeth line services.

Incline lifts will also be used at Farringdon and Liverpool Street stations.


Access for All Station

All of the 31 stations on the Elizabeth line western and eastern sections will be step-free to platform level.

The new central Elizabeth line stations will provide level boarding on all trains, however due to the different types of trains that already run along the eastern and western section stations, including freight trains, level boarding could not be provided for the new Elizabeth line trains.

To alleviate this, TfL has station staff on hand whenever trains are running to deploy boarding ramps between the platform and train.

Passengers who need assistance will benefit from the same 'turn up and go' service currently provided by Transport for London (TfL) on the Tube and London Overground, with the assurance that all stations will be staffed from first to the last train.

Work is taking place to improve station accessibility including installing lifts for the first time at some stations and new footbridges at all the existing stations in both the east and the west of the route.


Work is taking place to improve accessibility including lifts for the first time at stations and new footbridges at all existing stations in both the east and the west.

Both Crossrail and TfL recognise the huge importance of this issue and have regular meetings with Network Rail and train operating companies where we will continue to discuss further accessibility improvements that could be made.

The table below details the stations where works are currently being undertaken and the stations where step-free access works have completed.

Acton Main Line Completed Stratford Completed
Ealing Broadway Completed Maryland Completed
West Ealing Completed Forest Gate Completed
Hanwell Completed Manor Park Completed
Southall Completed Ilford Early 2022*
Hayes & Harlington Completed Seven Kings Completed
Heathrow T2&3 Completed Goodmayes Completed
Heathrow T4 Completed Chadwell Heath Completed
Heathrow T5 Completed Romford Early 2022***
West Drayton Completed** Gidea Park Completed
Iver Completed Harold Wood Completed
Langley Completed Brentwood Completed
Slough Completed Shenfield Completed
Burnham Completed    
Taplow Completed    
Maidenhead Completed    
Twyford Completed    


*Work has progressed significantly, and step-free access is being prioritised, where possible. Due to the temporary pause in Network Rail works as a result of COVID-19 and social distancing measures, the construction programmes at sites have been revised.

** The majority of TfL Rail and GWR services operate from Platforms 2,3,4 and 5. Platform 1 is only used if the main platforms are unavailable. Lift access has been provided to Platforms 2,3,4 and 5 as of July 2021, with an additional lift to the lesser-used Platform 1 by the end of 2021.

*** Access is currently available to all platforms via ramps. Lifts are being constructed from ground and mezzanine level to serve platforms 3, 4 and 5 for the Elizabeth line. A lift to serve platforms 1 and 2 is part of a proposed scheme that requires further funding.


Access for All Train

Elizabeth line trains will have clearly distinguished priority seats as well as four dedicated spaces for wheelchairs.

These are in addition to multi-use spaces for wheelchair users, buggies, luggage and bicycles.

Each carriage will provide both visual and audio information about the train’s journey, and a facility to alert and speak to the driver in the event of an emergency. Drivers will also be able to view CCTV images of all carriage interiors.