The Crossrail works are complex and of a scale not seen for decades and have required careful management. The key aims are to minimise disruption to local residents and businesses, reduce the impact on the road and transport network and to keep people informed.
The Crossrail Act 2008 gave the powers to build the railway. It also established the formal standards that the construction process must stick to. These are explained in Crossrail’s Environmental Minimum Requirements and the Construction Code.
Through the period of construction, at every site Crossrail has liaised closely with local authorities, local representatives and other interested groups to manage and minimise the effects of construction.
Each of our contractors employed community relations representatives who distribute information about the works and provide the first contact for local communities. Given the advanced nature of construction, with nearly all stations now handed over to Transport for London, the majority of our contractors have now moved onto other opportunities.
Crossrail’s Helpdesk is available on 0345 602 3813, 24 hours a day, 7 days a week, and provides answers to questions and act on complaints from members of the public. They work alongside contractors to speedily resolve any problems that might occur. If problems do not relate to Crossrail works, our Helpdesk team will provide advice for potential next steps.
In addition, the independent Crossrail Complaints Commissioner decides on any complaints about Crossrail construction that cannot be resolved.
- Your Guide to Ground Settlement
- Your Guide to Subsoil Acquisition
- Your Guide to Noise Insulation
- Your Guide to Ground Treatment
For Further Information
To request an alternative format, please contact our Helpdesk via Contact Us section of our website.