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Hayes & Harlington Station

Hayes & Harlington Station

Crossrail, together with Network Rail and Transport for London (TfL) have worked together at Hayes & Harlington station to prepare for the start of the Elizabeth line services.

Passengers travelling from Hayes & Harlington station can now benefit from major improvements in preparation for the new Elizabeth line services including a redeveloped station entrance and façade, and a new, bright, spacious ticket hall providing a more welcoming environment for passengers. Leading from the new ticket hall, with its widened gateline and new ticket machines and customer information screens, is a new footbridge and lifts to all platforms. On the platform level, a new waiting room and toilets are available, and extended platform canopies. Contracts were awarded in May 2019.


  • An improved ticket hall with new ticket gates and office
  • New customer information screens and signage
  • 200+ metre long platforms
  • Accessible by lifts
  • Step-free from platform to street


  • A train every 5 minutes at peak times in central London
  • Walk-through carriages
  • Space for 1,500 people
  • Air-conditioning
  • CCTV, WiFi and live travel information
  • Environmentally efficient


The station improvement works at Hayes & Harlington are now complete and passengers are benefitting from the upgraded facilities. 

Heidi Alexander, Deputy Mayor for Transport: “The improvements made to Hayes & Harlington station will make a huge difference to all those using the station, particularly those who need step-free access. It’s great to see so many stations being upgraded as part of the Crossrail project as we count down to the opening of the Elizabeth line, which will transform travel across the capital.”

Howard Smith, TfL's Chief Operating Officer for the Elizabeth line: "Hayes & Harlington is a busy interchange for customers using Heathrow Airport and now the station has lifts available for anyone who needs to use them, benefitting those travelling with luggage, wheelchair users, as well as those with buggies. The work to deliver the Elizabeth line means that customers using TfL Rail services out of Paddington benefit from stations with new facilities including step-free access ahead of the Elizabeth line opening next year, which will transform accessibility in the capital.”

Read more about the station opening in our press release here.


TfL Rail provides stopping services from Paddington to Heathrow Airport (Terminals 2&3 and Terminal 4 stations) via Hayes & Harlington.

Services from Paddington to Heathrow run every 30 minutes, with a journey time of about 35 minutes. Free shuttle services run from Terminals 2&3 to Terminal 5 with a journey time of 6 minutes.

When the full route opens, up to ten Elizabeth line services an hour will allow passengers from Hayes & Harlington to travel to Reading or Heathrow in the west or through the central London tunnels to Essex and southeast London.

Due to the platform length at Hayes & Harlington, not all doors on 9-carriage, full-length Elizabeth line trains will open. Audio and visual information as to which carriages you can alight from will be available on the train.

You can take some types of bikes on some of TfL Rail services. To find out which these are, see TfL's user guide or use the advanced options in Cycle Journey Planner.

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Contact us

If you have queries about the work taking place please contact Network Rail, which is delivering the Crossrail upgrades: