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Enhanced passenger experience

Enhanced passenger experience

The Elizabeth line offers an enhanced passenger experience, improving the journeys of millions of passengers each year.

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When fully open, the Elizabeth line will dramatically improve accessibility at key locations along the route.

All Elizabeth line stations will be step-free from street to platform, with level boarding to the new stations between Paddington and Woolwich, and at Heathrow.

All stations are staffed from the first to the last train.

The same 'turn up and go' service currently provided on the Tube and London Overground is available for passengers who need assistance boarding and alighting trains.

At surface stations, staff will be available to deploy manual boarding ramps between the platform and train without the need to book.

Canary Wharf Elizabeth line station_343217


In each of the new underground stations, full-height platform edge screens separate the tunnel and trains from the platform space.

These platform edge screens have numerous benefits. They are a critical safety feature for our stations providing a physical barrier between the platform and the tunnel, and ensure that passengers are not able to access the tracks. They also assist with the ventilation on the platform enabling a much cooler environment for passengers.

The screens also provide lighting, directional signage, speakers and CCTV cameras.

Information relating to departing services is available on the passenger information screens above each door.

TfL Image - Farringdon Elizabeth line station_343601


Given the scale of the Elizabeth line stations, wayfinding is very important to the passenger experience.

Totems are a common feature. These not only show you the way to the right platform but also incorporate uplighting, speakers, cameras, emergency lighting and even tape barriers in one single unit.

Legible London maps which are common across the city are also included in the stations to help you understand where ticket halls are, and which exit to take.

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